This is a follow-up session for those who participated in the workshop called Dealing with High Conflict Behaviours (see description below).

If you missed the workshop but would like to participate in this session where we will debrief with Michael Lomax, please get in touch.

Stewards face difficult situations in which members or managers may not be at their best. When members face discipline, they can be very upset. Some managers have problematic behaviours.

This long pandemic has unveiled more high conflict behaviours in our workplaces and in our communities. 

Some people have a pattern of behaviour that increases conflict rather than reducing or resolving it. This pattern usually happens over and over again in many different situations with many different people. The issue that seems in conflict at the time is not what is increasing the conflict. The “issue” is the high-conflict behaviour and how the person approaches problem-solving. With these people, the pattern of behaviour includes a lot of:

• Blaming others

• All-or-nothing thinking 

• Unmanaged emotions

• Extreme behaviours

What can a steward do when faced with these behaviours? Join us in this special session to find out.

Supervisors, crew leads, and members who deal with clients or the public may also find this workshop useful.

We have invited Michael Lomax to guide us in our learning. He is a mediator with expertise in high conflict behaviours

Keen to read something now? This article is a great overview of high conflict behaviours and some helpful strategies.