Stewards sometimes face difficult situations when members or managers may not be at their best. When members face discipline they can be very upset. Some managers have problematic behaviours.
The pandemic has unveiled more high conflict behaviours in our workplaces.
Some people have a pattern of behaviour that increases conflict rather than reducing or resolving it. This pattern usually happens over and over again in many different situations with many different people. The issue that seems in conflict at the time is not what is increasing the conflict. The “issue” is the high-conflict behaviour and how the person approaches problem-solving. With these people, the pattern of behavior includes a lot of:
What can a steward do when faced with these behaviours? Join us in this session to find out.
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